Golfsupport Terms & Conditions

Extended Returns period as of March 31st 2020

During these difficult times it may be impossible for some to return goods within the usual 14 days. With that in mind we have extended our returns period to 60 days, all we ask is that you advise us by email ([email protected])of your intention to return goods and then ship them when it is safe to do so.

Custom Club Bonanza email  - Every 10th set FREE

Only the value of the custom items will be refunded.

We request that you send us an image of your winning confirmation email along with yourself that we may use on our social media channels for validation.

Please be aware that due to the current pandemic delays for orders are extended and out of our control.

As per our terms and conditions " custom orders "may not be cancelled once received.

Golfsupport vouchers

Golfsupport vouchers have a validity of 6 months from the date of purchase and can be used both on-line and in our Mansfield based superstore. Other promotional or RMA vouchers may have a reduced lifetime and are advised on the voucher. 

Prostate Cancer Donations

A sincere thank you for your donation on behalf of Prostate Cancer UK and Golfsupport.co.uk Limited. These donations are non refundable.

Naked Wines Vouchers

All online orders with delivery addresses with the UK will receive a Naked Wines promotional voucher.We reserve the right to remove this promotion at any time.

Promotional/Birthday Vouchers

         Only one promotional/birthday voucher can be used per order. You will still be able to use paid for vouchers in conjunction with these vouchers 

Promo/Promotional Vouchers

          Promotional vouchers have a validity of 60 days from date of issue and can only be used when spending over £50. They can be used both on-line and in our Mansfield based superstore

Bundled Discounted products

Bundled discounted products will be charged at full retail price when returning an item that has qualified you for the discounted item. Eg A pair of shoes that has a reduced bundled pair of socks subsequently returned without returning the socks would mean the full retail price of the socks will be removed from your voucher/refund.

Acceptance of Order

We are not a " Live Stock" site. This means that we may accept your order for items we may not have in stock and have to order direct from supplier. This may slow your order down by a matter of days. You will be notified of such delays within our automated order update emails. If items are time sensitive we welcome a call on 01623 421965 so we can assess your order and react in a timely manner. 

The acceptance of an order occurs at Golfsupport at the point of dispatch of goods and not before. The price or promotion may change prior to this point. By accepting an order you are agreeing to allow us to pass on your personal information which is required in order to ship your items by our varied couriers.

Cooling off period

You need to tell the seller ( Golfsupport ) you don’t want the item within 14 days of receiving it. Once you’ve told the seller, you’ve got another 14 days to actually send the item back. Late returns will be rejected and sent back to you. This excludes Custom and Personalised items which are non returnable.

Free item promotions

A free item is limited to 1 per customer unless otherwise stated in the product page. Please do not add single irons and attempt to add balls individually as your order will be stopped. Additional items will not be shipped. Please do not forget to add the item to your basket. If you do not see it in your basket you have not added it and so will not be shipped. It is your responsibility to add the item. Items not added cannot be forwarded at a later date at our cost however we may add to a new order at our discretion. Note our acceptance of order above. 

Free Golf Balls - Minimum order of 6 irons to qualify ( Please do not add the 1 free dozen with iron sets less than this as the balls will not be shipped )

Bundled products

Loyalty Points

Promotional codes

Delivery Conditions

Items Returned from outside of the EU, Norway or Switzerland

Lithium Batteries

Lithium batteries are classed as dangerous goods during transportation. It is with regret we can no longer ship or collect such items with our couriers. We do allow orders however these are supplied direct from Manufacturer. Incorrectly ordered items cannot be collected due to the transit restrictions explained above. It will be therefore the customers responsibility at all times to handle the re-shipping of any such items.

Promotional Vouchers

Promotional vouchers will advise end date and this cannot be extended. 

Delivery acceptance

Parcels shipped via courier will require a signature from the purchaser. we do not endorse " leave with neighbour" or "leave in a safe place". If you choose to use any of the mentioned methods rather than a personal signature we do accept any responsibility for potential losses. By requesting this method of delivery you as the purchaser are taking full responsibility should losses be incurred.

Here at Golfsupport regularly re use and re-cycle boxes and packaging. This means your item may turn up in an alternative suppler branded box.

Custom Products

Custom made items including golf clubs, shoes and logo merchandise are made to your individual specifications. Once we have received your order we will forward this to the appropriate manufacturer. They will then give us an estimated due date which you will be notified of via email. Once any custom fit order is received the order is placed with our suppliers, the customer has no legal right to cancellation. At our discretion, we may consider if goods are able to be re sold after cancellation, however this would incur a 20% re stocking fee.. Orders already shipped and cancelled will incur a 20% restocking fee plus double the cost of carriage to your destination, regardless if you have been charged for carriage or not 

Underwear

Due to the nature of these products we cannot accepts returns of such items.

Crested/Logo items

Golfsupport will retain ownership at all times of approved artwork for crested items.

Exchange/Refunds/Credit notes.

Golfsupport Warranty Guidelines

All our products are covered by Manufacturer warranties. Should you experience an issue with an item we will work closely with manufacturer to quickly resolve.

We cannot be held responsible for sizing issues. We are a UK based website and adhere to manufacturer guidelines. Please be sure to fully research your sizing requirements as incorrect sizes will be your responsibility to return at your cost.

Goods returned to us suggested as " faulty" subsequently found not to be faulty will be refunded less the cost of collection when funded by ourselves.

The above is in addition to your consumer rights under UK law. For a complete guide to the Golfsupport Returns Policy please CLICK HERE

Items lost in Transit

An item potentially lost in transit will be replaced or refunded but only after the following:

The courier has performed its investigation internally and confirmed the item is lost. This time frame may vary between couriers and is out of the control of Golfsupport.

Upon confirmation of loss we will contact the customer and offer either a replacement or refund.

Golfsupport After Sales Care Team

If you have any questions regarding terms of sale please email: [email protected]
Should you require advice about an intended purchase, please telephone 01623 421965 and talk to one of our Professional Team.

Golfsupport
Corner House
Union Street
Mansfield
Nottinghamshire
NG18 1RP

Stock Visibility

80% of our orders are serviced direct from our warehouse and leave the same day. We do however accept orders for items that we may not hold in stock. These are ordered direct from supplier and may slow an order down by a few days. we manage your expectations with an order update which will advise the due dates of such items. Please read these emails to ensure the time frames are acceptable. We have operated in this manner for 20 years and have highlighted vast benefits to you as a customer vrs only offering live stock. To understand some of the benefits please read our FAQs  here

Posting public reviews at Golfsupport

Should you chose to leave a negative review on any public forum you agree to allow Golfsupport to contact you via email or phone in order to understand the reasoning behind such reviews. This will enable Golfsupport to maintain its high customer service.

Refunds

Please allow up to 14 days for your refund to be processed.

Email: [email protected]

Tel: 01623 421965
From overseas: +441623 421965

Weekdays schedule for telephones as follows:

10am - 12.30, 1.30 - 17.00

Weekends schedule

9am -11am, 1pm - 17.00

Sundays - closed

Returns Address

You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.

Golfsupport (Returns Department)

Corner House

Union Street

Mansfield

Nottinghamshire

NG18 1RP

A division of Golfsupport.co.uk Limited Company no: 05426116 VAT no: 232969189