Effective as of 25/05/2018

Introduction

GolfSupport is owned and operated by Golfsupport.co.uk Ltd, a limited company registered in England. Company number 05426112.

We are a data controller and here at Golfsupport.co.uk Ltd, we have a moral, legal and regulatory responsibility to protect your privacy and to keep your data secure. It is important to us that our customers and visitors feel safe and secure whilst browsing our site.

This statement will explain to you what personal data we collect from you, how it is stored and what we use it for. Please check this page frequently.

Personal Data We Collect

Golfsupport.co.uk Ltd collects personal data from only what you provide to us directly; either when you create an account on our website, place a sales order or contact an employee directly via email or via telephone. This information is authorized by you, the customer, once the information is submitted, but this can be removed at any time.

We also use technologies like cookies. These help provide you, our customer with the very best experience whilst using our website.

More information on cookies below.

Your IP address is used to gather broad demographic information, this data is not shared.

Cookies

Cookies are small text files that can be read by a web server in the domain cookie on your hard drive. This allows us to distinguish you from other users on our site, store your preferences and settings, enable you to sign-in, provide internet-based advertising, combat fraud and analyze how our website is performing.

You have a variety of tools to control your cookies, including browser controls to block and delete cookies.

So How Do We Use Your Information?

We use your information in a number of ways; What we do depends on the information. We only process your data if we have a lawful reason for doing so.

-   Your name & contact details

How we use your name & contact details Why?
Deliver your purchases to you. We’ve got to do this to fulfil our contractual obligations with you.
Send you service messages by text, email or by the phone, such as order updates. We’ve got to do this for us to fulfil our contractual obligations with you. [so you know when your order is on its way].
Sending you information by email about our new products and services. To keep you up in the loop with new golfing products. We only do this with your permission. To opt out of this option please log into your account and unsubscribe.
Fraud prevention and detection To continue to help keep you safe

-   Your Contact history and purchase history with us

How we use your contact history and purchase history Why?
Provide customer service & support. We want to give you the best service.
Train our employees If you contact us, we can give you a superb service.
We keep these records to ensure warranties can be honoured without production of receipts. It is important to us to support you when you experience problems with a faulty or broken item when receipts are unavailable.
Provide customer service and support, and handle returns. We have to do this to perform our contract with you.

Sharing Your Information

We do not and will not ever sell, trade, lease, loan or rent any personal information to outside organisations or individuals; third parties. Personal data includes your name, address, email address or credit card information.

The information that you provide is sometimes supplemented with information that is received from third parties. For instance, if inaccurate postal or zip codes are received, third party software may be used to rectify this.

However there are other companies that help Golfsupport.co.uk Ltd with very important cognitive work, if data is needed to be shared; to help us fulfil our contractual obligations with you, then these companies all have their own policies and practices with respect to online privacy.

These are delivery companies, payment service providers, our own warehouse, professional service providers, website hosts, cloud storage and companies approved by you, such as social media sites. Privacy impact statements are available from all our list of sub-contractors.

Our delivery services: DPD, GLOBAL-E, ROYAL MAIL.
[Data shared: Name and address.]

Marketing services: CAMPAIGN MONITOR, SEND IN BLUE, AFFILIATE WINDOW. 

[Data shared: Name and email address.]

Other sites where you can purchase from Golfsupport.co.uk Ltd: EBAY, AMAZON. 

[Data shared: Name and address.]

Payment services: PAYPAL, SAGE PAY, WORLD PAY, PAYTEK. 

[Data shared: Name and address.]

Marketing Messages

If you’re still receiving marketing from us, then chances are that you have approved us to do so, and you have ‘opted in’. If you have changed your mind then this is easily changed and can be done so at any time by logging into your account and selecting opt out or by sending us an email to [email protected] from the registered email address in your Golfsupport account.

Your Information Outside Of Europe

Golfsupport.co.uk Ltd is a worldwide company who has many happy customers overseas. We use a distribution company called GLOBAL-E for all of our overseas customers, this company helps to supply deliveries and address details are passed on to fulfil our contract with you. GLOBAL-E consider themselves as a data controller and their data policy can be obtained by contacting [email protected].

Keeping Hold Of Your Information

Your information will be held for as long as you have an account with us, or as long as it is need to provide services to you, in the case of refunds and warranty items.

If reasonably necessary or required to meet legal regulatory requirements, resolve disputes, insurance claims, warranty claims or to enforce terms and conditions we may need to keep your information for longer even after you have closed your account. In the unlikely event of this you will be notified in writing.

System Security

Sage Pay’s systems are scanned quarterly by Trust wave, which are an independent, qualified security assessor (QSA) and an approved scanning vendor (ASV) for payment card brands.

Sage Pay is also audited annually under payment card industry data security standards (PCI DSS) and is fully approved level 1 payment services provider, which is the highest level of compliance.

We are also active members of the ‘PCI Security Standards Council’ (SSC) that defines card industry global regulations.

Your Rights [Your Data, Your Choice!]

You have a lot of rights relating to your personal information, and can control many things:

Children's Privacy

You must be at least 18 years of age to use this website. Personal data about visitors under 18 years of age will not be knowingly collected, used or disclosed. If you are a minor, you can use this website only in conjunction with your parents or guardians. 

Changes To How We Protect Your Privacy

We keep this policy under regular review and place updates on Golfsupport.com. We will also provide notifications of material changes via email or other channels. If you keep using the services after we notify you, you consent to the updated privacy policy. If not you may cancel your account.

Security of Personal Information

Employees at Golfsupport.co.uk Ltd are properly trained, including during induction and we understand how the requirements of this policy affect our role and responsibilities for compliance. Privacy risk is at the foremost planning of all change projects and compliance is necessary at all times.

How To Contact Our Data Protection Officer

The information we hold will be accurate and up to date. You can check the information that we hold about you by writing to: Data Protection Officer, Golf Support, Corner House, Union Street, Mansfield, Nottinghamshire, NG18 1RP. Email: [email protected]

If you find any inaccuracies please inform us immediately and we will delete or correct it promptly. Please note that you may continue to receive communications for a short period after changing your preferences; while our systems are fully updated.

The personal information that we hold will be held securely in accordance with our internal security and the law.

Vat number: 232969189
Companies House: 05426116