Returns policy and procedure

Unwanted Goods (Internet Sales Only)

If you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full refund or exchange (excluding postage costs), subject to the following conditions:

The goods are returned in a brand new unused condition.

Faulty or Damaged Goods

Should you be dissatisfied with a purchase from the Golfsupport website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund.

The cost of returning your purchase where we have sent the wrong item in error will be refunded. For small items we suggest Royal Mail second class signed for service and will honour this cost. For larger items we request a call to us first as our courier collection may be a more cost effective convenient method of return.

We do not accept responsibility until a member of our staff has signed for the goods.

Please include the return note which contains the order details.

What are the next steps?

You now have two options to choose from, should you return back to the website

So that you receive the replacement goods as soon as possible, we advise that you place another order online as soon as you are aware that you will have to return the original purchase. This will minimise delay rather than having to wait for the goods to reach us and then be processed. Should you choose to use this method you should request a full refund of your original order when you send it back.In the case that you do not wish to place another order and would like a full refund, let us know and we will do this as soon as we receive your order back.

Please Note: We do not accept returns for any custom fit items unless they were faulty when delivered.

Faulty Goods

All goods purchased come with a manufacturers guarantee. If an item is faulty when delivered or becomes faulty through normal use then the following actions should be taken:

Faulty GPS or Electric Golf Trolleys

For any faults with your Electric Golf Trolley or GPS devices beyond 30 days after purchase we advise to liaise with the manufacturer directly to speed up warranty claims. To find you nearest Powakaddy service agent please go to the Powakaddy website http://www.powakaddy.co.uk/index.php/support/uk-service-agents/. All contact and warranty information can be found on the manufacturer’s websites. If you have any problem locating your local Powakaddy service agent please call us on 0844 324 6766 and we will locate these for you. GPS devices outside of 30 days from our various manufacturers, please refer to manufacturer website for contact information. Alternatively please do not hesitate to contact us and we will offer the best course of action to assist promptly.

Powakaddy Warranty Information for Purchases outside of the UK and Eire.

Powakaddy DO NOT offer a Europe wide Warranty on Trolleys purchased outside of the UK and Eire. These trolleys however may be repaired under warranty using the following guidelines.

Upon placing an order we will email you for confirmation that you accept these terms of sale before a product is despatched.
In the unlikely event you experience a defect with your new Powakaddy Trolley, Battery or Charger please read the following information.

Your Trolley may be repaired under warranty within the UK once the problem has been assessed and confirmed a warranty repair is applicable.
In the event a service engineer has deemed the fault does not fall under warranty, you will be liable for a costs to fix the issue. Golfsupport will at all times advise of these costs before confirming the repair can be carried out.

Who is responsible for Shipping Costs?
It is the customers responsibility to pay for the cost of both shipping back to Golfsupport and the return of the item back to yourself after any repair.
Golfsupport is more than happy to arrange a collection with our couriers and re-deliver with the same courier. If you would like to use this service then please email our returns team on [email protected] to receive a no obligation quote.
All shipping costs must be paid for in advance.
To discuss further please do not hesitate to call our Returns Team on +441623421965

MOTOCADDY Warranty Information

The manufacturer’s warranty covers purchases within the UK & Ireland. Customers outside the UK & Ireland will need to return their item to the UK for repairs & service covered by the manufacturer’s warranty. All Lithium batteries have a 5-year limited warranty.

Who is responsible for Shipping Costs?

It is the customers responsibility to pay for the cost of both shipping back to Golfsupport and the return of the item back to yourself after any repair.
Golfsupport is more than happy to arrange a collection with our couriers and re-deliver with the same courier. If you would like to use this service then please email our returns team on [email protected] to receive a no obligation quote.
All shipping costs must be paid for in advance.
To discuss further please do not hesitate to call our Returns Team on +441623421965

Haze AGM Golf Batteries – Terms & Conditions

All Haze batteries have a 12 months warranty. Our standard terms and conditions apply

Should testing be undertaken and no fault be found then the cost of returning the items to us and the re shipping of items will fall with the consumer.

If you are an Oversea’s customer purchasing a battery from outside the UK . The battery still has a 12 months warranty but the customer’s is responsible to pay for the cost of both shipping back to Golfsupport for testing and the return of the item back to yourself after.
Golfsupport is more than happy to arrange a collection with our couriers and re-deliver with the same courier. If you would like to use this service then please email our returns team on [email protected] to receive a no obligation quote.
All shipping costs must be paid for in advance.
To discuss further please do not hesitate to call our Returns Team on +441623421965

Purchases under 30 days old

We will exchange the faulty item at our expense, simply email [email protected] with your order number and a day time contact number so we can arrange an exchange delivery.

purchases over 30 days old but less than 24 months old

Golfsupport (Golfsupport.co.uk limited) is an authorised stockist of all major brands in golf. This means that our warranties have the full manufacturer backing for your total peace of mind.

Please send the item to the address below, along with a covering letter stating what the fault is, your order ID and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.

The cost of carriage for potentially faulty goods.

Golfsupport will honour the cost of returning goods within the statutory 6 month period once a fault has been agreed by our manufacturers. ( Exclusions apply to Motocaddy and Powakaddy - see above ) Should testing be undertaken and no fault be found then the cost of returning the items to us and the re shipping of items will fall with the consumer. Return of any goods outside of the 6 month period will be at the cost of the consumer.

As a consumer you have the right to undertake an independent examination (test) of an item if you are not happy with the manufacturers decision. This will be at your cost.

Miscellaneous

In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.

Returning Goods that came with a Free Gift

Any free goods that came with the item you wish to return for a refund should be returned if unused and in its original packaging. If you have used the free gift or chose to keep it then it should be kept and the value will be taken off the balance that will be given back to you.

All published prices are subject to change at any time without notice

Acceptance of Order

The acceptance of an order occurs at Golfsupport at the point of dispatch of goods and not before. The price may change prior to this point.

By accepting an order you are agreeing to allow us to pass on your personal information which is required in order to ship your items by our varied couriers.

Free item promotions with orders

In store Puchases at Golfsupport, Corner House, Union Street, Mansfield, NG181RP

Returns Address-

You should retain any proof of posting, receipt and tracking number for the item returned as we are unable to accept responsibility until a member of our staff has signed for receipt of the item.

Golfsupport (Returns Department)

Corner House

Union Street

Mansfield

Nottinghamshire

NG18 1RP

Golfsupport After Sales Care Team

If you have any questions regarding terms of sale please email: [email protected]
Should you require advice about an intended purchase, please telephone 01623 421965 and talk to one of our Professional Team.

Golfsupport
Corner House
Union Street
Mansfield
Nottinghamshire
NG18 1RP

Email: [email protected]
Tel: 01623 421965
From overseas: +441623 421965

Weekdays schedule for telephones as follows:

10am - 12.30, 1.30 - 17.30

Weekends schedule

9am -11am, 1pm - 17.30

Sundays - closed

A division of Golfsupport.co.uk Limited Company no: 05426116 VAT no: 232969189