Our returns policy means that if your item is faulty, defective, incorrect, damaged, or you have simply changed your mind, you may be eligible to return it in accordance with the terms below.

Our Customer Service team is here to help with any query or request you may have. You can contact us by:

• Email: info@golfsupport.com 
• Telephone: 01623 421 965

If you are unhappy with any part of your order, please email us at info@golfsupport.com with images of the issue. Our team will do their best to resolve the problem.

All products sold on Golf Support are covered by a warranty specific to the manufacturers, covering faults caused by defects in materials or workmanship. If your product develops a fault within this period, please contact us and we will assess the issue and arrange an appropriate resolution with the manufacturers, which may include repair, replacement, or refund.

Order Cancellations

We understand that sometimes you may need to cancel an order. If your order has not yet been dispatched, we will be happy to cancel it free of charge.

Before Dispatch

To request a cancellation before your order has been dispatched, we recommend that you call us as soon as possible on 01623 421 965 to ensure we can stop the order before it leaves our warehouse.

You may also email info@golfsupport.com or submit a request via our contact form. Please note that while we will do our best to action email requests promptly, we cannot guarantee that emails will be received or processed before dispatch.

Orders can be cancelled free of charge up until your order has been dispatched. The team will confirm your order has been cancelled and process a full refund back to your original payment method as soon as possible, the customer service team will follow up with a confirmation email to confirm the cancellation. You will receive your refund back onto the original payment method within 3-5 working days, depending on your payment provider.

After Dispatch

If your order has already been dispatched, it can still be cancelled; however, additional charges may apply.

If you wish to cancel after dispatch but before delivery, you must refuse delivery when the courier attempts to deliver your order.

Once the goods have been returned to our warehouse, we will process your refund back to your original payment method within 10 working days. Any applicable return costs or agreed charges will be deducted where applicable.

Returns Policy

Unwanted Items (Change of Mind)

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your order. To arrange a return, please contact our customer service team. After notifying us of your cancellation, you must return the goods within a further 14 days.

Please contact us via the below to request your return:

Phone: 01623 421 965
Email: info@golfsupport.com 

Provided the goods are:

• in their original packaging;
• complete with all accessories; and
• in fully resaleable condition,

You may return the goods using your own courier to the address below, or we can arrange collection for £15.00 per parcel. If you would like to use our courier, we will send you a link to generate your returns label.

If you are arranging your own return, please send the item to:

Golf Support – Returns Department
Unit 5 Babdown Industrial Estate
Babdown
Tetbury
Gloucestershire
GL8 8YL

Please note, if you are returning via your own means you are responsible for the goods until they have been processed by our team.

You are responsible for returning the goods in a re-saleable condition, unused and in its original unspoiled packaging with tags attached where applicable.

Once your goods have been received and inspected, your refund will be processed back to your original payment method within 10 working days. Any agreed return collection fees will be deducted from your refund. Return postage costs paid by the customer for change-of-mind returns are not refundable.

Returning Goods That Came With a Free Gift or Reduced Bundle Priced Item

Any free/Reduced priced goods that came with the item you wish to return for a refund should be returned if unused and in its original packaging. If you have used the free gift /reduced priced item or chose to keep it then it should be kept and the full standard retail value will be taken off the balance that will be given back to you.

All published prices are subject to change at any time without notice

Free Item Promotions With Orders

• A free item is limited to 1 per customer unless otherwise stated in the product page. Additional items will not be shipped. Please do not forget to add the item to your basket. If you do not see it in your basket you have not added it and so will not be shipped. It is your responsibility to add the item. Items not added cannot be forwarded at a later date at our cost however we may add to a new order at our discretion. Note our acceptance of order above.

Exchanges

If you would like to exchange your order for a different item, please contact our Customer Service team within 14 days of receiving your order.

You can contact us using the details below:

Phone: 01623 421 965
Email: info@golfsupport.com 

When requesting an exchange, please provide:

• Your proof of purchase
• Details of the item you wish to return
• Details of the item you would like to exchange it for

Items returned for exchange must be unused, complete, and in their original resaleable condition, including all original packaging, accessories, and documentation. Please note that installed or used items may not be eligible for exchange unless they are faulty or defective.

You are responsible for returning the goods in a re-saleable condition, unused and in its original unspoiled packaging with tags attached where applicable.

You may return the goods using your own courier, or we can arrange collection for £15.00 per parcel. If you would like to use our courier, we will send you a link to generate your returns label.

If you are arranging your own return, please send the item to:

Golf Support – Returns Department
Unit 5 Babdown Industrial Estate
Babdown
Tetbury
Gloucestershire
GL8 8YL

Please note, if you are returning via your own means you are responsible for the goods until they have been processed by our team. Once the returned item has been received and inspected, and the exchange has been approved, we will dispatch your replacement item free of charge.

Faulty, Incorrect or Damaged Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible. 

Phone: 01623 421 965
Email: info@golfsupport.com 

Please include the following information when contacting us:

• Your order number
• A description of the issue
• Photographs and/or video evidence showing the fault or damage, where possible

Once the team has received your claim, we aim to acknowledge it within 7 working days and provide an update or resolution within 21 working days. The resolution may include a repair of the product where practical, a replacement with the same product or an equivalent alternative if repair is not possible or a refund of the original purchase price where repair or replacement is not appropriate and both parties agree that a refund is the most suitable resolution.

Where goods are confirmed to be faulty, damaged, incorrect, or not as described, we will cover the cost to return. 

If you are receiving a refund, it will be processed back to your original payment method within 10 working days of us receiving and inspecting the returned goods at our warehouse. Once processed, the refund may take an additional 3–5 working days to appear in your account, depending on your payment provider or bank processing times.

Faulty GPS or Electric Golf Trolleys

For any faults with your Electric Golf Trolley or GPS devices beyond 30 days after purchase we advise to liaise with the manufacturer directly to speed up warranty claims. To find you nearest Powakaddy service agent please go to the Powakaddy website http://www.powakaddy.co.uk/index.php/support/uk-service-agents/. All contact and warranty information can be found on the manufacturer’s websites. If you have any problem locating your local Powakaddy service agent please call us on 01623 421965 and we will locate these for you. GPS devices outside of 30 days from our various manufacturers, please refer to manufacturer website for contact information. Alternatively please do not hesitate to contact us and we will offer the best course of action to assist promptly.

Powakaddy Warranty Information for Purchases Outside Of The UK & Eire

Powakaddy DO NOT offer a European wide Warranty on Trolleys purchased outside of the UK and Eire. These trolleys however may be repaired under warranty using the following guidelines.

Upon placing an order we will email you for confirmation that you accept these terms of sale before a product is dispatched.

In the unlikely event you experience a defect with your new Powakaddy Trolley, Battery or Charger please read the following information.

Your Trolley may be repaired under warranty within the UK once the problem has been assessed and confirmed a warranty repair is applicable.

In the event a service engineer has deemed the fault does not fall under warranty, you will be liable for a costs to fix the issue. Golf Support will at all times advise of these costs before confirming the repair can be carried out.

Motocaddy Warranty Information

The manufacturer’s warranty covers purchases within the UK & Ireland. Customers outside the UK & Ireland will need to return their item to the UK for repairs & service covered by the manufacturer’s warranty. All Lithium batteries have a 5-year limited warranty.

Garmin Products

Please contact Garmin direct initially as any issues are usually software related. Please click here for support

Purchases Under 30 Days Old

Once a fault is established and confirmed by Manufacturer we will exchange the faulty item at our expense, simply email return@golfsupport.com with your order number and a day time contact number so we can arrange an exchange delivery.

Purchases Over 30 Days Old But Less Than 24 Months Old

Golf Support (Austen Group Limited) is an authorised stockist of all major brands in golf. This means that our warranties have the full manufacturer backing for your total peace of mind.

Please send the item to the address below, along with a covering letter stating what the fault is, your order ID and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.

The Cost of Carriage For Potentially Faulty Goods

Golf Support will honour the cost of returning goods and can offer a replacement or refund where applicable within the statutory 6 month period once a fault has been agreed by our manufacturers (exclusions apply to Motocaddy and Powakaddy - see above). Should testing be undertaken and no fault be found then the cost of returning the items to us and the re shipping of items will fall with the consumer. Return of any goods outside of the 6 month period will be at the cost of the consumer.

As a consumer you have the right to undertake an independent examination (test) of an item if you are not happy with the manufacturers decision. This will be at your cost.

Miscellaneous

In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.

We cannot be held responsible for sizing issues. We are a UK based website and adhere to manufacturer guidelines. Please be sure to fully research your sizing requirements as incorrect sizes will be your responsibility to return at your cost.

How to Request a Return

1. Contact our Customer Service team
   Please contact us to report the issue or request a return.

   Phone: 01623 421 965
   Email: info@golfsupport.com 

2. Assessment of your request
   We will review the information provided and assess your return request. Where applicable, we may request photographs, videos, or additional details to help us determine the appropriate resolution.
3. Return arrangements
   Once a return has been approved, we will issue a Returns Number and provide the relevant return instructions.
   • For change-of-mind returns, you may return the goods using your own courier, or we can arrange collection for £15.00 per parcel. If you would like to use our courier, we will send you a link to generate your returns label.
   • For faulty, damaged, or incorrect goods, where goods are confirmed to be faulty, damaged, incorrect, or not as described, we will cover the cost to return.
   • In some cases, a return may not be necessary. If we can confirm the issue without requiring the product back, we may ask you to safely dispose of the item and will arrange an appropriate resolution, such as a replacement or refund.
4. Inspection and resolution
   Where a return is required, once the goods have been received and inspected, an approved replacement or refund will be processed back to your original payment method within 10 working days. You are responsible for returning the goods in a re-saleable condition, unused and in its original unspoiled packaging with tags attached where applicable.

Conditions of Return

Unless the item is faulty or defective:

• Goods must be returned unused and in their original, resaleable condition.
• We reserve the right to refuse a refund if the item has been used, installed, damaged or is not in a condition suitable for resale.
• You remain responsible for the goods until they are received by us. We recommend using a tracked delivery service that requires a signature.

If goods are received in a condition different from that declared when arranging the return, we reserve the right to investigate the claim before issuing any refund.

Refunds

Approved refunds will normally be processed within 10 working days of receiving the returned goods (where applicable).

Refunds will be made using the same payment method used for the original purchase. Once processed by us, refunds typically appear in your account within 3–5 working days, depending on your payment provider or bank processing times.

Where a return is due to our error or because the goods are faulty, damaged or incorrect, any original delivery charges paid will also be refunded where applicable.

Please note:

If initiating a return or exchange, please ensure the goods abide by the conditions below:

• The ordered goods are not made or modified to your specification or clearly personalised.
• Custom made items including golf clubs, shoes and logo merchandise are made to your individual specifications. Once we have received your order we will forward this to the appropriate manufacturer. They will then give us an estimated due date which you will be notified of via email. Once any custom fit order is received the order is placed with our suppliers, the customer has no legal right to cancellation. At our discretion, we may consider if goods are able to be re sold after cancellation, however this would incur a 20% fee. Orders already shipped and cancelled will incur a 20% fee plus double the cost of carriage to your destination, regardless if you have been charged for carriage or not (This simply covers the cost of the return to us.) Custom orders within any of our stores cancelled during manufacture will incur a 20% re stocking fee plus the cost of your custom fit (£50).
• Gift vouchers purchased are non-refundable.
• Underwear due to its nature is non returnable.
• Click here for all terms and conditions click here 
• All warranties starts from date of first purchase
• The address to send back to is highlighted below. We cannot be responsible for goods returned unsigned for and lost in the post.

Your Consumer Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.