Effective as of 25/05/2018
Introduction
GolfSupport is owned and operated by Austen Group Ltd, a limited company registered in England. Company number 05426112.
We are a data controller and here at Austen Group Ltd, we have a moral, legal and regulatory responsibility to protect your privacy and to keep your data secure. It is important to us that our customers and visitors feel safe and secure whilst browsing our site.
This statement will explain to you what personal data we collect from you, how it is stored and what we use it for. Please check this page frequently.
Personal Data We Collect
Austen Group Ltd collects personal data from only what you provide to us directly; either when you create an account on our website, place a sales order or contact an employee directly via email or via telephone. This information is authorized by you, the customer, once the information is submitted, but this can be removed at any time.
We also use technologies like cookies. These help provide you, our customer with the very best experience whilst using our website.
More information on cookies below.
Your IP address is used to gather broad demographic information, this data is not shared.
Cookies
Cookies are small text files that can be read by a web server in the domain cookie on your hard drive. This allows us to distinguish you from other users on our site, store your preferences and settings, enable you to sign-in, provide internet-based advertising, combat fraud and analyse how our website is performing.
You have a variety of tools to control your cookies, including browser controls to block and delete cookies.
So How Do We Use Your Information?
We use your information in a number of ways; What we do depends on the information. We only process your data if we have a lawful reason for doing so.
- Your name & contact details
| How we use your name & contact details | Why? |
| Deliver your purchases to you. | We’ve got to do this to fulfil our contractual obligations with you. |
| Send you service messages by text, email or by the phone, such as order updates. | We’ve got to do this for us to fulfil our contractual obligations with you. [so you know when your order is on its way]. |
| Sending you information by email about our new products and services. | To keep you up in the loop with new golfing products. We only do this with your permission. To opt out of this option please log into your account and unsubscribe. |
| Fraud prevention and detection | To continue to help keep you safe |
- Your Contact history and purchase history with us
| How we use your contact history and purchase history | Why? |
| Provide customer service & support. | We want to give you the best service. |
| Train our employees | If you contact us, we can give you a superb service. |
| We keep these records to ensure warranties can be honoured without production of receipts. | It is important to us to support you when you experience problems with a faulty or broken item when receipts are unavailable. |
| Provide customer service and support, and handle returns. | We have to do this to perform our contract with you. |
Sharing Your Information
We do not and will not ever sell, trade, lease, loan or rent any personal information to outside organisations or individuals; third parties. Personal data includes your name, address, email address or credit card information.
The information that you provide is sometimes supplemented with information that is received from third parties. For instance, if inaccurate postal or zip codes are received, third party software may be used to rectify this.
However there are other companies that help Austen Group Ltd with very important cognitive work, if data is needed to be shared; to help us fulfil our contractual obligations with you, then these companies all have their own policies and practices with respect to online privacy.
These are delivery companies, payment service providers, our own warehouse, professional service providers, website hosts, cloud storage and companies approved by you, such as social media sites. Privacy impact statements are available from all our list of sub-contractors.
Our delivery services: DPD, DHL, ROYAL MAIL.
[Data shared: Name and address.]
Marketing services: KLAVIYO, SEND IN BLUE, AFFILIATE WINDOW, GOOGLE, GOOGLE CLOUD.
[Data shared: Name and email address.]
Payment services: PAYPAL, PAYPAL CREDIT, GOOGLE PAY, BRAINTREE.
[Data shared: Name and address.]
Marketing Messages
If you’re still receiving marketing from us, then chances are that you have approved us to do so, and you have ‘opted in’. If you have changed your mind then this is easily changed and can be done so at any time by logging into your account and selecting opt out or by sending us an email to info@golfsupport.com from the registered email address in your Golfsupport account.
SMS Messages
You must agree to these terms and conditions if you want to receive automatic promotions and customised marketing texts (like SMS). This can include reminders about your shopping cart or discount codes. Before agreeing to receive these messages from Golfsupport.com, please carefully read our terms and conditions.
When registering for marketing messages, you may offer a mobile phone number to which we can send text messages utilising an automated telephone system.
When consenting to receive automated marketing messages, there is no condition of any purchase.
Standard carrier message rates may apply.
We will change how often we communicate. We have the right to change the frequency of messages delivered at any time in order to send more or fewer messages overall.
Some mobile devices or handsets may not be supported, so some of our messages may not be deliverable in certain areas of the world and may not delivery to all mobile networks.
We will process some of your personal data so that we can send you customised and promotional marketing texts (SMS messages). Please review our privacy policy for additional information about how we use and safeguard all stored personal data.
Keeping Hold Of Your Information
Your information will be held for as long as you have an account with us, or as long as it is need to provide services to you, in the case of refunds and warranty items.
If reasonably necessary or required to meet legal regulatory requirements, resolve disputes, insurance claims, warranty claims or to enforce terms and conditions we may need to keep your information for longer even after you have closed your account. In the unlikely event of this you will be notified in writing.
Golfsupport will only retain personal data for a long as is reasonably necessary to fulfil the purposes that Golfsupport collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements
Golfsupport has put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
Golfsupport has put in place procedures to deal with any suspected personal data breach and will notify customers or any applicable regulator of a breach when legally required to do so or include a signpost to the Privacy Data Breach Procedure.
When customers leave product reviews on the website they are consenting that they are happy to have their name, age group and handicap shown on the website under the review products area.
System Security
We partner with Braintree to process all UK card payments. Click here to see their Privacy statement.
https://www.braintreepayments.com/gb/legal/braintree-privacy-policy
Your Rights [Your Data, Your Choice!]
You have a lot of rights relating to your personal information, and can control many things:
- The right to view edit or delete your personal data.
- The right to access all the data information we hold about you.
- The right to be informed about how your personal information is used [like this notice].
- The right to control whether you wish to receive promotional emails from Austen Group Ltd by ‘opting in or opting out’ [which you can do this through your account - Click Here].
Children's Privacy
You must be at least 18 years of age to use this website. Personal data about visitors under 18 years of age will not be knowingly collected, used or disclosed. If you are a minor, you can use this website only in conjunction with your parents or guardians.
Changes To How We Protect Your Privacy
We keep this policy under regular review and place updates on Golfsupport.com. We will also provide notifications of material changes via email or other channels. If you keep using the services after we notify you, you consent to the updated privacy policy. If not you may cancel your account.
Security of Personal Information
Employees at Austen Group Ltd are properly trained, including during induction and we understand how the requirements of this policy affect our role and responsibilities for compliance. Privacy risk is at the foremost planning of all change projects and compliance is necessary at all times.
Telephone calls to Golfsupport.com
All of our calls are recorded by our external provider 4com. We may listen to these recordings from time to time to ensure our staff react accordingly and verify any information you have provided as a customer. By agreeing to our terms and conditions you have acknowledged this information.
How To Contact Our Data Protection Officer
The information we hold will be accurate and up to date. You can check the information that we hold about you by writing to: Data Protection Officer, Golfsupport, Unit C, Randall Business Centre, Randall Park Way, Retford,Nottinghamshire, DN22 7WF. Email: accounts@golfsupport.com.
If you find any inaccuracies please inform us immediately and we will delete or correct it promptly. Please note that you may continue to receive communications for a short period after changing your preferences; while our systems are fully updated.
The personal information that we hold will be held securely in accordance with our internal security and the law.
Vat number: 402 232 557
Companies House: 13894109