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Contact Us

Important Information

To arrange, please call us on 01623 421965 during the hours advertised below or visit our Live Chat.

To speed up replies please add your ORDER NUMBER or RMA number if it regards an "in process" return.

Phone from the UK:

01623 421965

Overseas: +44 1623 421965

Phone lines are available during the following times:


10am-12.00, 13.00-16:00

If you are unable to contact us via telephone or live chat, please send an email to with your number provided and we will respond as soon as possible.

NB: During these times our phone lines are extremely busy and so we thank you for your patience.

Standard emails - We aim to reply within 24 hours during working days.

Before you send an email please check out our frequently asked questions as it may answer a question you have. 

Trading Address Details

Austen Group Ltd

Units 5A-E Babdown Airfield


Tel: 01623 421965

Registered Company no: 13894109 VAT no: 402 232 557 

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