Golfsupport Delivery & Returns Information

Professional & Reliable

Delivery at Golfsupport

We now offer Free carriage on all orders over £30 no matter what size to mainland UK addresses ( exclusions apply - see below for remote postcodes )

At Golfsupport we have tried many couriers over the years and been left disappointed by most, we now only use the two that we have found to be the most reliable, DPD and Royal Mail. Large expensive items are shipped by our main couriers DPD, UK Mail or UPS whilst smaller less expensive items are shipped via Royal Mail. Once we dispatch an order an automated email is generated advising you that your items are on their way. If we have your mobile number and if your items are being delivered by DPD you will receive a text alert from them advising of a 1 hour delivery slot you then have the options do nothing to accept or text back to rearrange another day. No more waiting around all day for parcel deliveries.

All of our International Shipments are handled by Globale who will use varied Couriers including DHL, UPS, DPD, Trackpack

Returns at Golfsupport

We have a dedicated returns department here at Golfsupport ready and waiting to assist if you have any problems with any order. The first step is to email us at returns@golfsupport.com advising us of the order number a brief description of the problem, you will then be emailed a returns form and advised of the returns procedure. If you would like to see our returns policy please see our terms and conditions here.

 

Don't forget – Our price beat + Policy includes any delivery charges. If you have seen the same items with free carriage we will honour our policy up to 7 days after your purchase, guaranteeing you the UK’s best online prices.


Our couriers are either DPD or UK MAIL within the UK, DHL or TrackPack outside of the UK depending on your location and your parcel will require a signature. We do not allow leave with neighbours or in a safe place for security reasons. If you choose to do this and a parcel does go missing you have taken full responsibility for this and we cannot be held responsible or liable for any losses.


DHL/ Trackpack and our International Rates

Rest of Europe - shipping advised at Checkout in local currency - There are no hidden fees upon receipt of goods

Rest of World - Shipping taxes and all landing costs are advised at Checkout in local currency - There are no hidden fees upon receipt of goods.

International Shipping to all countries outside of the UK & Ireland is executed by our experienced fulfilment partners Global-e. During your shopping experience by changing the country flag to your destination you will be able to see exact shipping costs in your local currency.

Through our partnership with Global-e we have been able to reduce shipping to all areas of the Globe making buying at Golfsupport very attractive. We have tiered thresholds reducing carriage to a point where the majority of destinations can enjoy FREE carriage.

Shipping time frames

After purchase please look out for an order update from Golfsupport. (We recommend that you add us to your sender white list within emails as these emails will advise about your order). When your goods are ready to dispatch they generally take between 3-5 working days for delivery.

Taxes and duties

Please note that import duties and taxes may apply upon receipt of orders shipped outside of the European Union. These duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities.

The Golfsupport website does offer you an option to pre pay any duties and taxes at checkout. This option gives you the peace of mind that upon receipt of goods there are no further hidden costs. This method is highly recommended when shopping outside of the European Union.

Great Britain Mainland 

FREE for orders over £30

Orders under £30 postage charged at £2.95

with the exception of the following remote postcode

Remote UK Postcodes

AB31, AB33-38, AB44-56 & IV30-32 area postcodes only. FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50. HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Total order less than £25 - Postage £3.70

Total order between £25-£75 - Postage £8.99

Total order between £75 - £150 - Postage £5.99

Total order over £100 - Postage Free

Northern Ireland
Orders less than £75 - Postage £8.99
Orders between £75 - £150 - Postage £5.99
Orders over £150 - Postage Free

Isle of Wight 
Total orders less than £100 - Postage £7.99

Orders over £100 - Postage Free


Isle of Man, Isle of Lewis, Jersey, Guernsey
Total orders less than £125 - Postage £7.99
Orders over £125 - Postage Free

Eire ( Republic of Ireland )
Total orders less than £100 - Postage £6.00
Orders over £100 - Postage Free
 
Belgium, France, Germany
Total orders less than £175 - Postage £7.00
Orders over £175 - Postage Free


Luxembourg, Netherlands, Austria, Denmark
Total orders less than £175 - Postage £7.00
Orders over £175 - Postage Free

Switzerland
Under £250 - £25
Orders over £250 - Free


Norway
Under £250 - £25
Orders over £250 - Free

Spain including Canary Islands and Balearic Islands
Total orders less than £150 - Postage £14
Orders over £150 - Postage Free

Gibraltar
Under £250 - £20
Orders over £250 - Free

Portugal
Under £150 - Postage £14
Orders over £150 - Free

Italy, Finland, Sweden, San Marino
Under £250 - Postage £15
Orders over £250 - Free

Czech Republic, Hungary, Poland, Romania, Lithuania
Total orders less than £200 - Postage £14
Orders over £200 - Postage Free


Latvia

Total orders less than £200 - Postage £12
Orders over £200 -  Free

Croatia, Bulgaria
Total orders less than £200 - Postage £14
Orders over £200 - Free

Estonia
Total orders less than £150 - Postage £10
Orders over £150 - Postage Free

Greece
Total orders less than £250 - Postage £22
Orders over £250 - Free

Cyprus

Total orders less than £200 - Postage £17
Orders over £200 - Postage Free

Australia

Total orders less than £200 - Postage £20
Orders between £200 - £400 - Postage £10

Orders over £400 - Postage Free

Shipping fees may fluctuate in accordance with current Exchange rates.

Canada
Total orders less than £200 - Postage £25
Orders between £200 - £300 - Postage £15
Orders over £300 - Postage Free

Shipping fees may fluctuate in accordance with current Exchange rates.

USA
Total orders less than £200 - Postage £20
Orders between £200 - £300 - Postage £12
Orders over £300 - Postage Free

Shipping fees may fluctuate in accordance with current Exchange rates.

Thailand, UAE, Hong Kong, Japan, Indonesia, China, Singapore, Iceland, Russia
Total orders less than £200 - Postage £25
Orders between £200 - £400 - Postage £15
Orders over £400 - Postage Free

Shipping fees may fluctuate in accordance with current Exchange rates.

New Zealand
Total orders less than £200 - Postage £25
Orders between £200 - £400 - Postage £20
Orders over £400 - Postage Free

Shipping fees may fluctuate in accordance with current Exchange rates.

Brazil
Total orders less than £300 - Postage £35
Orders between £300 - £500 - Postage £30
Orders over £500 - Postage Free

Rest of the World Shipping Rates

Total orders less than £300 - Postage £45
Orders between £300 - £500 - £35
Orders between £500 - £750 - £30
Orders between £750 – £1000 - £20
Orders over £1000 - Free
Keeping track on your delivery

Our DPD Service - NOW OFFERS A 15 Minute Delivery Slot to most UK addresses (Mobile Numbers only)

Please note: For security reasons we do not allow "deliver to neighbour.

We are now pleased to offer our European customers a delivery window by text if a mobile number is provided as follows:

Golfsupport rules for our standard DPD courier

Smaller Parcels and Ebay orders