Golfsupport Delivery & Returns Information

Professional & Reliable

Delivery at Golfsupport

We now offer Free carriage on all orders over £30 no matter what size to mainland UK addresses ( exclusions apply - see below for remote postcodes )

At Golfsupport we have tried many couriers over the years and been left disappointed by most, we now only use the two that we have found to be the most reliable, DPD and Royal Mail. Large expensive items are shipped by our main couriers DPD, UK Mail or UPS whilst smaller less expensive items are shipped via Royal Mail. Once we dispatch an order an automated email is generated advising you that your items are on their way. If we have your mobile number and if your items are being delivered by DPD you will receive a text alert from them advising of a 1 hour delivery slot you then have the options do nothing to accept or text back to rearrange another day. No more waiting around all day for parcel deliveries.

All of our International Shipments are handled by Globale who will use varied Couriers including DHL, UPS, DPD, Trackpack

Returns at Golfsupport

We have a dedicated returns department here at Golfsupport ready and waiting to assist if you have any problems with any order. The first step is to email us at [email protected] advising us of the order number a brief description of the problem, you will then be emailed a returns form and advised of the returns procedure. If you would like to see our returns policy please see our terms and conditions here.

 

Don't forget – Our price beat + Policy includes any delivery charges. If you have seen the same items with free carriage we will honour our policy up to 7 days after your purchase, guaranteeing you the UK’s best online prices.


Our couriers are either DPD or UK MAIL within the UK, DHL or TrackPack outside of the UK depending on your location and your parcel will require a signature. We do not allow leave with neighbours or in a safe place for security reasons. If you choose to do this and a parcel does go missing you have taken full responsibility for this and we cannot be held responsible or liable for any losses.


DHL/ Trackpack and our International Rates

Rest of Europe - shipping advised at Checkout in local currency - There are no hidden fees upon receipt of goods

Rest of World - Shipping taxes and all landing costs are advised at Checkout in local currency - There are no hidden fees upon receipt of goods.

International Shipping to all countries outside of the UK & Ireland is executed by our experienced fulfilment partners Global-e. During your shopping experience by changing the country flag to your destination you will be able to see exact shipping costs in your local currency.

Through our partnership with Global-e we have been able to reduce shipping to all areas of the Globe making buying at Golfsupport very attractive. We have tiered thresholds reducing carriage to a point where the majority of destinations can enjoy FREE carriage.

Shipping time frames

After purchase please look out for an order update from Golfsupport. (We recommend that you add us to your sender white list within emails as these emails will advise about your order). When your goods are ready to dispatch they generally take between 3-5 working days for delivery.

Taxes and duties

Please note that import duties and taxes may apply upon receipt of orders shipped outside of the European Union. These duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities.

The Golfsupport website does offer you an option to pre pay any duties and taxes at checkout. This option gives you the peace of mind that upon receipt of goods there are no further hidden costs. This method is highly recommended when shopping outside of the European Union.

Great Britain Mainland (FREE for orders over £30).Total orders less than £30 - Postage £2.95
Orders over £30 - Postage Free
With the exception of the following
remote UK Postcodes
AB31, AB33-38, AB44-56, IV30-32, FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Remote Postcode Charges
Total order less than £25 - Postage £3.70
Total order between £25-£75 - Postage £8.99
Total order between £75 - £150 - Postage £5.99
Total order over £150 - Postage Free
Northern Ireland
Orders less than £75 - Postage £8.99
Orders between £75 - £150 - Postage £5.99
Orders over £150 - Postage Free
Isle of Wight
Total orders less than £100 - Postage £7.99
Orders over £100 - Postage Free
Isle of Man, Isle of Lewis, Guernsey
Total orders less than £125 - Postage £7.99
Orders over £125 - Postage Free
Eire ( Republic of Ireland )
Total orders less than £100 - Postage £6.00
Orders over £100 - Postage Free
Australia
Total orders less than £200 - Postage £15
Orders between £200 - £400 - Postage £7
Orders over £400 - Postage Free
Austria
Total orders less than £175 Postage £7.00
Orders over £175 Postage Free
Belgium
Total orders less than £175 - Postage £7.00
Orders over £175 - Postage Free
Brazil
Total orders less than £300 - Postage £30
Orders between £300 - £500 - Postage £27
Orders over £500 - Postage Free
Bulgaria
Total orders less than £200 - Postage £12
Orders over £200 - Free
Canada
Total orders less than £200 - Postage £17
Orders between £200 - £300 - Postage £10
Orders over £300 - Postage Free
China
Total orders less than £200 - Postage £25
Orders between £200 - £400 - Postage £15
Orders over £400 - Postage Free
Croatia
Total orders less than £200 - Postage £12
Orders over £200 - Free
Cyprus
Total orders less than £200 - Postage £15
Orders over £200 - Postage Free
Czech Republic
Total orders less than £200 - Postage £12
Orders over £200 - Postage Free
Denmark
Total orders less than £150 - Postage £7.00
Orders over £150 - Postage Free
Estonia
Total orders less than £150 - Postage £10
Orders over £150 - Postage Free
Finland
Under £200 - Postage £10
Orders over £200 - Free
France
Total orders less than £150 - Postage £7.00
Orders over £150 - Postage Free
Germany
Total orders less than £175 - Postage £7.00
Orders over £175 - Postage Free
Deutschland
Gesamtbestellungen unter 205 Euro (ca.) - Porto 8,20 Euro (ca.)
Bestellungen über 205 Euro (ungeeignet) - Porto frei
Gibraltar
Total orders less than £200 - Postage £12
Orders over £200 - Free
Greece
Total orders less than £250 - Postage £22
Orders over £250 - Free
Hungary
Total orders less than £200 - Postage £12
Orders over £200 - Postage Free
Hong Kong
Total orders less than £200 - Postage £15
Orders between £200 - £400 - Postage £7
Orders over £400 - Postage Free
Iceland
Total orders less than £200 - Postage £15
Orders between £200 - £400 - Postage £7
Orders over £400 - Postage Free
Indonesia
Total orders less than £200 - Postage £15
Orders between £200 - £400 - Postage £7
Orders over £400 - Postage Free
Italy
Under £250 - Postage £10
Orders over £250 - Free
Japan
Total orders less than £200 - Postage £15
Orders between £200 - £400 - Postage £7
Orders over £400 - Postage Free
Jersey
Total orders less than £125 Postage £7.99
Orders over £125 Postage Free
Latvia
Total orders less than £200 - Postage £10
Orders over £200 - Free

Lithuania
Total orders less than £200 - Postage £12
Orders over £200 - Postage Free

Luxembourg 

Total orders less than £175 - Postage £7.00
Orders over £175 - Postage Free

Netherlands 

Total orders less than £175 - Postage £7.00
Orders over £175 - Postage Free

New Zealand

Total orders less than £200 - Postage £15
Orders between £200 - £400 - Postage £7
Orders over £400 - Postage Free

Norway

Under £250 - £15
Orders over £250 - Free

Poland

Total orders less than £200 - Postage £12
Orders over £200 - Postage Free

Portugal

Under £150 - Postage £10
Orders over £150 - Free

Romania
Total orders less than £200 - Postage £12
Orders over £200 - Postage Free
Russia
Total orders less than £200 - Postage £15
Orders between £200 - £400 - Postage £7
Orders over £400 - Postage Free

San Marino

Under £250 - Postage £15
Orders over £250 - Free

Singapore

Total orders less than £200 - Postage £15
Orders between £200 - £400 - Postage £7
Orders over £400 - Postage Free
Slovakia
Under £200 - Postage £10
Orders over £200 - Free
Slovenia
Under £200 - Postage £10
Orders over £200 - Free
Spain including Canary Islands and Balearic Islands
Total orders less than £150 - Postage £10
Orders over £150 - Postage Free
Sweden
Under £200 - Postage £10
Orders over £200 - Free
Switzerland
Under £250 - £15
Orders over £250 - Free
Thailand
Total orders less than £200 - Postage £15
Orders between £200 - £400 - Postage £7
Orders over £400 - Postage Free
UAE
Total orders less than £200 - Postage £15
Orders between £200 - £400 - Postage £7
Orders over £400 - Postage Free
USA
Total orders less than £200 - Postage £15
Orders between £200 - £300 - Postage £7
Orders over £300 - Postage Free
Rest of EuropeTotal
Orders less than £400 - Postage £20
Orders over £400 - Free
Rest of the World Shipping Rates
Total orders less than £300 - Postage £45
Orders between £300 - £500 - £35
Orders between £500 - £750 - £30
Orders between £750 – £1000 - £20
Orders over £1000 - Free
Shipping fees may fluctuate in accordance with current Exchange rates.

Keeping track on your delivery

Our DPD Service - NOW OFFERS A 15 Minute Delivery Slot to most UK addresses (Mobile Numbers only)

Please note: For security reasons we do not allow "deliver to neighbour.

Smaller Parcels and Ebay orders

Bulk Purchases

As all of our shipping rates are subsidised already we may contact you to request additional carriage of large bulk purchases. You will have the option to pay this surcharge or cancel your order prior to shipping.