Warranty Coverage
At Golf Support we are committed to supplying high-quality golf clothing and equipment. All products sold on Golf Support are covered by a warranty specific to the manufacturers, covering faults caused by defects in materials or workmanship. If your product develops a fault within this period, please contact us and we will assess the issue and arrange an appropriate resolution with the manufacturers, which may include repair, replacement, or refund.
This warranty covers faults resulting from defects in materials or workmanship under normal use.
What Is Not Covered
The warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, abuse, negligence, or accidental damage.
- Products that have been modified, altered, or repaired by an unauthorised person.
- Products used in a manner not intended by the manufacturer.
- Compatibility issues where a product is purchased for a vehicle model that it is not designed or specified to support.
Warranty Conditions
Your warranty may be void if:
- The product has been repaired or modified by an unauthorised third party.
- The product has been misused or installed incorrectly.
- Proof of purchase cannot be provided.
- The fault is found to be outside the terms of this warranty.
How to Make a Warranty Claim
To submit a warranty claim, please contact our customer support team:
Phone: 01623 421 965
Email: info@golfsupport.com
When submitting your claim, please provide:
- Your proof of purchase.
- A description of the fault.
- Clear photographs and/or a video showing the issue where possible.
Product Inspection & Returns
In many cases, photographs or videos will allow us to assess the issue without requiring the product to be returned.
If we are unable to determine the fault remotely, we may ask you to return the product for inspection. Where a return is required, we will arrange collection of the item.
If, following inspection, the product is found not to be faulty or the fault is determined not to be covered by this warranty, the customer may be responsible for any applicable redelivery or return shipping charges.
Faulty GPS or Electric Golf Trolleys
For any faults with your Electric Golf Trolley or GPS devices beyond 30 days after purchase we advise to liaise with the manufacturer directly to speed up warranty claims. To find you nearest Powakaddy service agent please go to the Powakaddy website http://www.powakaddy.co.uk/index.php/support/uk-service-agents/. All contact and warranty information can be found on the manufacturer’s websites. If you have any problem locating your local Powakaddy service agent please call us on 01623 421965 and we will locate these for you. GPS devices outside of 30 days from our various manufacturers, please refer to manufacturer website for contact information. Alternatively please do not hesitate to contact us and we will offer the best course of action to assist promptly.
Powakaddy Warranty Information for Purchases Outside Of The UK & Eire
Powakaddy DO NOT offer a European wide Warranty on Trolleys purchased outside of the UK and Eire. These trolleys however may be repaired under warranty using the following guidelines.
Upon placing an order we will email you for confirmation that you accept these terms of sale before a product is dispatched.
In the unlikely event you experience a defect with your new Powakaddy Trolley, Battery or Charger please read the following information.
Your Trolley may be repaired under warranty within the UK once the problem has been assessed and confirmed a warranty repair is applicable.
In the event a service engineer has deemed the fault does not fall under warranty, you will be liable for a costs to fix the issue. Golf Support will at all times advise of these costs before confirming the repair can be carried out.
Motocaddy Warranty Information
The manufacturer’s warranty covers purchases within the UK & Ireland. Customers outside the UK & Ireland will need to return their item to the UK for repairs & service covered by the manufacturer’s warranty. All Lithium batteries have a 5-year limited warranty.
Garmin Products
Please contact Garmin direct initially as any issues are usually software related. Please click here for support
Purchases Under 30 Days Old
Once a fault is established and confirmed by Manufacturer we will exchange the faulty item at our expense, simply email return@golfsupport.com with your order number and a day time contact number so we can arrange an exchange delivery.
Purchases Over 30 Days Old But Less Than 24 Months Old
Golf Support (Austen Group Limited) is an authorised stockist of all major brands in golf. This means that our warranties have the full manufacturer backing for your total peace of mind.
Please send the item to the address below, along with a covering letter stating what the fault is, your order ID and your daytime contact number. We will then contact the relevant manufacturer who will inspect the item and then, at their discretion, repair, replace or offer a like for like replacement, issue a voucher or they may, in certain cases, return the faulty item if they feel there is no manufacturing fault at blame.
The Cost of Carriage For Potentially Faulty Goods
Golf Support will honour the cost of returning goods and can offer a replacement or refund where applicable within the statutory 6 month period once a fault has been agreed by our manufacturers (exclusions apply to Motocaddy and Powakaddy - see above). Should testing be undertaken and no fault be found then the cost of returning the items to us and the re shipping of items will fall with the consumer. Return of any goods outside of the 6 month period will be at the cost of the consumer.
As a consumer you have the right to undertake an independent examination (test) of an item if you are not happy with the manufacturers decision. This will be at your cost.
Miscellaneous
In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost. If you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.
We cannot be held responsible for sizing issues. We are a UK based website and adhere to manufacturer guidelines. Please be sure to fully research your sizing requirements as incorrect sizes will be your responsibility to return at your cost.
Warranty Resolution
If your warranty claim is approved, we will normally resolve the issue using the following process:
- Repair of the product where practical.
- Replacement with the same product or an equivalent alternative if repair is not possible.
- Refund of the original purchase price where repair or replacement is not appropriate and both parties agree that a refund is the most suitable resolution.
Processing Time
We aim to acknowledge all warranty claims within 7 working days of receiving the information and supporting documentation.
Once your claim has been reviewed, we aim to resolve approved warranty claims within 21 working days. Resolution times may vary if additional information, product inspections, or replacement stock is required, but we will keep you informed throughout the process.
Your Consumer Rights
This warranty is provided in addition to your statutory rights under UK consumer law. Nothing in this Warranty Policy limits or excludes your legal rights under the Consumer Rights Act 2015 or any other applicable legislation.